Terms of Service
Last updated: April 15, 2023
1. Introduction
Welcome to VVA Import-Export. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.
2. Definitions
"Company," "we," "us," or "our" refers to VVA Import-Export.
"Website" refers to vvaimex.com and all related subdomains.
"Services" refers to the import-export services, products, and related activities offered by VVA Import-Export.
"You," "your," or "Client" refers to the individual or entity accessing our website or using our services.
3. Services
VVA Import-Export provides international trade services, including but not limited to the export of agricultural products, seafood, and frozen foods. Our services may include product sourcing, quality control, packaging, documentation, shipping, and related logistics services.
We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice or liability.
4. Orders and Contracts
All orders placed with VVA Import-Export are subject to acceptance and confirmation by us. No order is deemed accepted until we have issued a written confirmation.
Once an order is confirmed, it constitutes a binding contract between you and VVA Import-Export, subject to these Terms and any additional terms specified in the order confirmation or separate contract.
Cancellation of confirmed orders may be subject to cancellation fees as specified in your order confirmation or contract.
5. Pricing and Payment
All prices are quoted in the currency specified in your quotation or order confirmation. Prices are valid for the period stated in the quotation.
Unless otherwise agreed in writing, payment terms are as follows:
- 30% deposit upon order confirmation
- 70% balance before shipment or against shipping documents
We accept payment via bank transfer (T/T), Letter of Credit (L/C), Documents against Payment (D/P), or Documents against Acceptance (D/A) as specified in your order confirmation.
Late payments may be subject to interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
6. Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures, or other circumstances beyond our control.
Risk of loss and title for products passes to you upon delivery to the carrier at the shipping point, unless otherwise specified in your order confirmation or contract.
Shipping terms (Incoterms) will be as specified in your order confirmation or contract.
7. Product Quality and Inspection
We strive to ensure all products meet the specifications agreed upon in your order confirmation or contract. You have the right to inspect products or have them inspected by a third party before shipment, if arranged in advance.
Any claims regarding product quality must be made in writing within 7 days of receipt of the products, accompanied by supporting documentation and/or photographs.
8. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of VVA Import-Export or our content suppliers and is protected by international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
9. Limitation of Liability
To the maximum extent permitted by law, VVA Import-Export shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or relating to your use of our services or products.
Our total liability for any claims arising under these Terms shall not exceed the amount paid by you for the specific order giving rise to the claim.
10. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, wars, civil unrest, labor disputes, power failures, or governmental actions.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Vietnam, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through friendly negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to arbitration in Ho Chi Minh City, Vietnam, in accordance with the rules of the Vietnam International Arbitration Centre (VIAC).
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.
13. Contact Information
If you have any questions about these Terms, please contact us at:
VVA Import-Export
123 Export Street, District 1
Ho Chi Minh City, Vietnam
Email: legal@vvaimex.com
Phone: +84 28 1234 5678